When COVID hit Melbourne in March 2020, things really turned upside down. There were many calls to do what one normally does, but do it online!!!! Well not that easy. But I am pleased to say that one aspect of what I do has turned out OK. Over the last couple of years I have been co facilitating Complexity Tools and Methods and providing coaching to particpants both as part of the learning course experience and partly after the course. COVID was and still is messy so it is fitting to be involved in working in complexity. The tools and methods courses challeged peoples’ thinking and way of doing. You really can’t have an ego if you use this methodology as it turns the notion of expert on its head. Your role in using the methods is to facilitate the process and recognise that the knowledge and expertise lies within the system and with others not you as the guru facilitator. Very challenging for some so a lot of the coaching work was helping people struggle with this concept and to do things differently. The coaching post courses was often about how to apply this and get results in a specific work reated project or issue. Other times it was about leadership in a complex space. In some ways this notion works within the idea of adaptive leadership, crucial to today.
The coaching tools I used were various. sometimes it was about peer coaching, other times I facilitated the process to enable the coachee to try their own things, make mistakes and learn from the experience. Other times I used the concept of entangled trios ( a Cynefin Comapny initiative) which brought about innovative results. Largely the particpants directed what they needed consistent with complexity principles. As a result it was fantastic to see people grow professionally.
It has been an interesting year…or maybe that is an understatement. COVID has provided a significant disruptor to anything that I had wanted to do or had planned to do so re adjustment has been necessary. I have largely been contributing to initiatives with Complexability where I am an Associate. It has kept me going and interested. The major interest has been a narrative collection project called Stories That Matter where people share their experiences of COVID 19 and then make their own meaning of the stories. Hopefully we will be in a position to share the final outcome of this soon.
Other than that we can only look forward to 2021 where hopefully there will be a semblance of the world that we knew.
I was pleased to be part of the Cynefin Foundations Course facilitated by Complexability last week. A very diverse group of people came together to explore the notions of complexity underpinned by the Cynefin Framework.
The workshops employed adult learning methodology which enabled participants to explore a variety of issues and experience working in a complex environment whilst developing the understanding of the principles.
Next week we are taking the initiative to Adelaide to work with a similarly diverse group of people. This is reasonably ground breaking for Adelaide as it is over 10 years since they have had the opportunity to engage in any workshops using Cynefin.
On a recent trip to New York I had the pleasure of co facilitating a workshop with my friend and colleague Laurie Webster of QED Insights. Laurie had an invitation to work with a group of people who were interested in understanding more about complexity and how to apply it in their thinking and approaches to their work. She suggested that we might do this together as I could add another perspective to their experience. The group were from all backgrounds….marketing, IT, Agile community and engaged enthusiastically with what was offered. The session was designed to be hands on and stimulate discussion to enhance learning. Their engagement was such that at the end there was lots more we could do and they were keen to have another workshop to extend their thinking in the field of complexity.
In May I worked with the second group of librarians participating in the INELi Oceania project. As part of the evaluation process I facilitated workshops in Fiji with representatives from Australia, New Zealand , Fiji, Timor Leste and Papaua New Guinea. The evaluation process was one that took into account the complexities of learning and leadership. It also put the participants at the centre of their experience as they are best placed to say what impact the learning is having for them. Narrative collection and sense making played a big part in the process. Light touch facilitation consistent with the principles of complex facilitation were also applied so as not to influence the thinking of the participants but rather to allow insights to emerge.
This process of evaluation is particularly relevant for human centred approach where the complexities of human experience are prevalent.
So how do you change an important community service? One where there is a lot of emotion attached and where there are multiple perspectives, ideas and knowledge? Creative Cognicion recently worked with one such service. It was a large community serviced based in Gippsland Victoria and covered a large area geographically. Previous work had been done around service changes but the recommendations that came about largely put the consultants in the role of the expert rather than listening to the various perspectives and harnessing the wisdom of those within the system.
The chosen methodology by Creative Cognicion was methodology developed by Cognitive Edge which is specifically designed to work with complex issues. It puts the people in the system in the centre of the decision making process, allows all voices to be heard and encouraged insights and ideas for resolution to emerge.
In this particular instance there were local councilors, the Board of the service, staff of the service, community members and the CEO of the service. No ones voice was more important that the other. Narrative techniques, emergence and refinement of ideas was undertaken with the end result being a compilation of everyone’s voice. Participants expressed a great deal of satisfaction with the process as they were all energized and able to contribute from the perspective of their experience.
Last week I participated in an event called Creative Melbourne. This was the second year Creative Melbourne had been held with this years event being co created by a small group of participants from last year. As part of this group I had several questions about the co creation process including how it linked with my work in complexity. And the answer to that is there is a close link with co creation being the harnessing of diverse perspectives and experimentation among other things.
The event involved people from NASA Cirques du Soleil and the Catholic University in Lille and was a truly international event supported by Intelligent Answers based here in Melbourne. Participants were also from Australia and from overseas. We worked together for four days exploring ideas, collaborating and developing relationships and beginning got co create projects to move forward during the next twelve months. This is a unique event which aims to try to do things differently in a complex and ever evolving world.
I have been mentoring students undertaking their Executive MBA at RMIT recently. The unit is Consultancy where they undertake a real life consulting project working with a client and with a mentor who provides support and learning from their industry experience as a consultant. It is a different way of learning but has some direct translation to real life practice and transfers the paradigm from academic to practical and experiential. The learnings are around developing a consultancy project, understanding the client/consultant relationship, questions of ethics, collaboration and understanding the issue and questions of expert. Saturday was their presentation of recommendations to the client which is followed up by a report for the client. The process is of three way benefit, students, client and mentor.