Recently I was involved with an organization who had to address the issue of quality and how they would achieve it and know when they were there as part of their accreditation process. It occurred to me that while thinking about this, there would be as many definitions and ways to get there as there was people in the organization and possibly more. In other organizations I am familiar with, it has been the top eschalons who have decided this as it is perceived they have the wisdom and knowledge. It then leaves others completely puzzled, with no commitment and even implementing something completely different. In working through the issue, it seemed that we needed a technique that involved shared experience, shared wisdom and knowledge and developed a shared commitment.
In response to this, a narrative based workshop was designed. People were asked to respond to an open question that had been collaboratively designed with representatives of the organization. Their responses were about their experiences which they shared with their small groups. Issues were noted as we went along. We then undertook a process of grouping issues, naming them and letting ideas of quality emerge from shared experience. The issues were then taken by the small groups and a simple action plan for each was devised dealing with the how to get there and what it might look like.
Amongst all of this people also chose to express their ideas via drawing, words and collage providing for a creative way of thinking about things…there were some nice results. These are retained by the organization and provide an ongoing point of conversation about the idea of quality.
If you would like to know more about this or engage in a workshop for your organization please contact me.
Over the past year I have been working with a group of colleagues on several projects that fall within the Complex space. These projects are work that is trying to understand the impacts of a particular issue on people and place. What has become apparent with the projects is that it is no longer sufficient to try to measure only outcomes as these do not tell the whole story. There are multiple perspectives to impacts of an initiative and there was a need to develop a way of understanding this.
Consequently we formed a collaborative group to think this through. Complexability was developed along with an approach known as Monitoring and Measuring All That Matters. This is currently being applied in work with Portraits in Blue and with Meals On Wheels NSW with considerable success. We envisage it being applied to community based programs and initiatives where the impacts are multiple and cannot be understood by quantitative and qualitative measures alone.
Portraits in Blue was launched in Brisbane on October 11 at Minter Ellison who most generously sponsored the launch. This important project aims to capture the true stories of depression from an individual, carer and family perspective through the use of narrative tools.
To follow up on this, there is a website www.portraitsinblue.com and a Facebook page called Portraits in Blue.
There is an Information Pack attached to this article that explains all the details and can be used to start conversations.
PIB Information Pack
The Portraits In Blue Project is a narrative research project to look at the real stories of depression. It has been generated by several consumers/patients who believe that their stories are often untold and that the real impacts of depression are not understood or even known.
It is an innovative project, using narrative research techniques based on Cognitive Edge methodology to capture stories from consumers, carers and practitioners. Those of us working on the project believe that there is a lot of wisdom in the day-to-day stories of people experiencing depression, and Portraits in Blue aims to better understand and share those stories and their wisdom. Ultimately we are hoping to influence policy makers, advocate for better ways of understanding depression, and to influence the popular portrayal of depression.
The project is being developed and overseen by a group which includes people who suffer from depression, mental health practitioners and consultants with a range of expertise.
We are also in receipt of wonderful pro bono support from Minter Ellison, Micah Projects and Cognitive Edge making the project a possibility and reality.
We have thus far piloted the tool to gather data and when it is finalised a link will appear on this blog.
Due to the success of the IMPACT workshop held last year, Anne Hartican of Bespoke Results and I are facilitating another workshop on July 1 Again it is being held at Melbourne’s boutique conference centre Airlie ( see image below) .
Previous participants have regarded the workshop very positively:
“I have been meaning to send you an email to thank you for the workshop I attended 20 March. Since then I have reflected on what makes a good leader and thinking about those that use emotional intelligence to create positive cultures within organisations. And those that don’t and how that effects the culture. So, I actually gained a lot and an insight into what and why some organisations get it! Thanks.” Local government particpant
“Participation in a management workshop with people in similar roles but from varying organisations was both interesting and challenging.
Apart from learning a lot about yourself, and how your actions are perceived by others while you go about your business, you pick up a lot about the culture of the organisation in which you work. That culture affects how you go about different processes, and direct interaction with other agencies provides the opportunity to compare different approaches. It was apparent to me that being from a strong compliance culture, approaches were far more direct and confronting than others were used to. Whilst we have developed a level of indifference to the stronger approach, others around us had not. It soon became apparent we needed to moderate our approaches to others to achieve desired outcomes.
The course was a valuable experience, not only for new managers, but for those deeply entrenched in their roles over a long period of time. Almost every style was on display, and the benefits to the individual and the organisation were well worth the commitment.” Government department particpant
The workshop is a wonderful opportunity to further explore your leadership capabilities in depth.
The workshop is highly experiential and uses action learning, reflection and simulation to assist with your learning.
A follow up coaching session is offered as part of the package. The total package including catering is $600 inc GST
Registrations are now open. To access the brochure and the registration form please click on IMPACTjuly12013 and IMPACTregistration